Our general terms and conditions apply to all sales contracts between IVM&CO SPRL and the customer. IVM&CO SPRL reserves the right to modify the terms and conditions at any time without having to inform the customer personally.

 

  1. Identification

IVM&CO SRL, avenue Rogier 351, 1030 Brussels, Belgium

VAT: BE 0677.948.737

 

Tel:+32484676625 +33643752370 E mail: [email protected]

  1. Price offers and product information
  • 1. The information provided on our website and in all our product sheets has been compiled with the utmost care, but is subject to change without notice.
  • 2. All quotations given to our customers indicate a validity date, up to the day on which the price is valid. Once this date has expired, prices may be subject to change.
  • 3. All prices are indicated in Euro and the Belgian VAT is 21% if applicable.

  1. Delivery/ Retention of title
  • 1. The product remains the property of IVM&CO SPRL untilfull payment has been received. Once full payment has been received, in accordance with the price quotation given, ownership of the product is transferred to the buyer and the order will be sent to the delivery address given by the buyer. Unless otherwise agreed, the buyer is responsible for shipping costs.
  • 2. IVM&CO SPRLcannot be held responsible for delays in delivery caused by the transport company or other customs procedures. For international deliveries, all documents required for export are enclosed by us.
  • 3. IVM&CO SPRL cannotbe held responsible for any difficulties related to customs procedures.

 

  1. RETURN POLICY/RIGHT OF WITHDRAWAL
  • 1. After receiving your order, you must immediately check the contents of your delivery and contact us immediately in the event of damage or loss. Any lack of conformity must be reported within fourteen (14) days of delivery.

We suggest you first call our service center (+32 484/ 67 66 25 or by e-mail ). Do not ship items without contacting us in advance. You risk customs problems, unforeseen costs or transport problems that could have been avoided by contacting us beforehand. Detection devices cannot be returned without a valid reason.

 

  • 2. In accordance with article VI.47 of the Code of Economic Law, the consumer who orders products and/or services from the seller/provider at a distance has a period of 14 calendar days from the date of delivery of the products to notify that he/she renounces the purchase, without penalties and without giving any reasons. This right does not apply if the purchase is made for professional purposes within a B/B framework.

 

The consumer must return the product(s) he/she has renounced in perfect condition in their original packaging. Only the direct costs of returning the goods will be borne exclusively by the consumer. IVM CO will refund the amount paid as soon as possible and at the latest within 14 days of the return of the products.

 

However, customers who open or use a product before the end of the withdrawal period are deemed to have waived their right of withdrawal in respect of that product. Similarly, the right of withdrawal may not be exercised if one of the other exceptions referred to in Article 53 of Book VI of the Code of Economic Law applies, in particular in the case of the supply of goods made to the consumer’s specifications or clearly personalized.

 

  • 3. If you suspect that your equipment has a technical fault or is not working properly, please contact our customer service department before sending any goods. Our qualified staff will help you find out where the problem is located, and may be able to solve the problem immediately over the phone or provide a quick solution for your particular case. If no solution can be found in this way, the product may be returned under the warranty conditions set out in article 5.
  1. Warranty
  • 1. In accordance with the French Civil Code, IVM CO is obliged to guarantee products against latent defects which render the products unsuitable for the use for which they were intended, or which diminish this use to such an extent that the customer would not have purchased them or would have paid a lower price for them had he been aware of them. The customer is obliged to inform the seller of the existence of the lack of conformity, in writing, within one month of the day on which he noticed the defect, on pain of forfeiture of his right to claim.

 

In the event of a hidden defect, the customer must act promptly in accordance with the law, and may choose between returning the product with the hidden defect for a full refund, or keeping it for a partial refund.

 

IVM CO is not obliged to guarantee products against apparent defects, which the customer could or should have been aware of at the time of purchase. Similarly, the seller is only obliged to guarantee products against hidden defects of which he was aware at the time of sale, and of which he failed to warn the customer. Only the invoice or purchase receipt is valid as a warranty certificate vis-à-vis the seller. These documents must be kept by the customer and presented in their original version.

 

  • 2. In accordance with the French Civil Code, the customer who is a consumer also has a two-year legal warranty for any defects in conformity which existed at the time of delivery of the product and which became apparent within two years of delivery. This warranty includes repair or replacement of the defective product at no cost to the consumer. In the event that specific spare parts or accessories required to repair the product are no longer available from the manufacturer, the seller cannot be held responsible for the loss of use of the product.

 

 

  • 3. The customer is responsible for shipping the goods at his own risk. The warranty will expire if a device or its accessories have been handled by anyone other than IVM&CO personnel or if changes have been made by anyone other than the supplier’s factory personnel. The warranty does not cover improper use of the equipment or damage caused by external force or a fall.

The warranty will never apply if the failure is due to misuse, external causes, poor maintenance, normal wear and tear, or any use not in accordance with the manufacturer’s or seller’s instructions.

 

In the event of damage, theft or loss of a product submitted for repair, the seller’s liability will in any event be limited to the sale price of the product.

 

  • 4. If the customer wishes to have his equipment repaired outside the legal warranty period, he may contact IVM CO. After a check of the detection equipment by our specialists, an estimate of the repair costs will be sent to you, and if agreed, the repair will be carried out as soon as possible.
  1. Intellectual property

All texts, comments, videos, illustrations and images displayed on this site are protected by copyright worldwide and may not be used by others without permission. Total or partial reproduction of this site is strictly forbidden.

  1. Privacy policy
  • 1. IVM&CO collects, uses and retains information about you when you visit our websites. You may choose to provide us with this information (name, e-mail address, company information, postal address, telephone number or other information) to access protected information on our websites. You can also ask us to contact you after your visit. If you choose to become a member of the IVM&CO Community, you may provide us with additional information such as a photo, your social network profiles, your areas of expertise or other information. We may associate certain publicly available information about the company you work for with information you have provided to us.
  • 2. In strict compliance with the GDPR, IVM&CO or IVM&CO’s service providers may study your activity, interactions, preferences, transactional data and other information related to your connection or computer (such as IP address) and related to your use of our websites and services. We may also use log files, cookies and similar technologies to collect information about the pages you visit when you access our websites, services or e-mail messages.

 

  1. Force majeure :
  • 1. IVM CO cannot be held responsible, either contractually or extra-contractually, in the event of temporary or definitive non-performance of its obligations when such non-performance is the result of force majeure or fortuitous events.

 

  • 2. In particular, the following events shall be considered as force majeure or fortuitous events: 1) earthquakes, 2) epidemics 3) fires, 4) flooding, 5) acts of war or terrorism, 6) strikes, whether declared or not, 7) lock-outs, 8) blockades, 9) insurrections and riots, 10) an act or decision of a third party where such decision affects the proper performance of the present contract, or 11) any other cause beyond the reasonable control of the seller/supplier.

 

  1. Liability

 

  • 1. The customer acknowledges and accepts that all IVM CO’s obligations are exclusively of means and that it is only liable for its wilful misconduct or gross negligence.

 

  • 2. In the event that the customer demonstrates the existence of gross negligence or wilful misconduct on the part of the seller, the loss for which the customer may claim compensation includes only the material damage resulting directly from the fault attributed to the seller/supplier, to the exclusion of any other damage, and may not, in any event, exceed the amount actually paid by the customer for the order, exclusive of tax.

 

  • 3. The customer also acknowledges that IVM CO is not liable for any direct or indirect damage caused by the products delivered or the services provided. It is the customer’s responsibility to find out about any restrictions or customs duties imposed by his or her country on the products ordered. The seller cannot therefore be held responsible if the customer is faced with any restriction or additional tax to pay as a result of the policy adopted by his country in this respect.

 

 

  1. Data protection policy
  • 1. The personal data we collect strictly comply with the framework of the General Data Protection Regulation (GDPR) set up by the European Union.

 

This means that IVM CO will use your personal data for the following general purposes:

1°In order to be able to provide you with the service you have requested, for example, your delivery address in the case of a delivery, your invoicing data in order to be able to invoice you correctly, or your account profile data.

2° In order to meet certain legal obligations: we are legally obliged to issue an invoice and to keep it for tax and civil purposes, in particular for warranty purposes.

3° Direct marketing: If you have given us permission, we may use your data for prospecting purposes. You can withdraw this authorization at any time, free of charge and with no reason, by sending us an e-mail to unsubscribe.

  • 2. IVM CO will not sell, rent or distribute your personal data or make them available to third parties for commercial purposes, except in the above-mentioned cases or with your prior consent.
  • 3. Personal data is not kept for longer than is necessary to achieve the purpose for which it was collected.
  • 4. You have the right, at any time and free of charge, to become acquainted with the personal data we process about you and to obtain further information on this subject: you have the right to ask us to rectify or supplement your personal data. You also have the right to request the deletion of this data. In this case, you should bear in mind that some products will no longer be available to you. If you lose your proof of purchase, we will no longer be able to determine whether or not the legal warranty period has expired. You may also request that the processing of your personal data be restricted.
  • 5. You have the right to object to the processing of your personal data for serious and legitimate reasons. You also have the right to object to the use of your personal data for prospecting purposes. In this case, you don’t need to justify your request.

 

Applicable law and jurisdiction

 

These terms and conditions are governed by Belgian law.

The French-speaking courts of Brussels shall have sole jurisdiction in the event of a dispute.